GENERAL FAQs

How do I best view the  JS Apparel Wholesale website?

To best view this site, please consider the following recommendations.

This site is best viewed on Chrome, Safari, Firefox and Internet Explorer 9+ browsers. If you are using an older version of Internet Explorer, we recommend upgrading to the latest version for the best browsing and shopping experience possible. We also recommend visitors disable Internet Explorer's Compatibility View settings. To avoid known issues caused by older versions of Internet Explorer, please visit the links below to download and install the latest version of your browser.

Chrome
Firefox
Safari
Internet Explorer

If you are having trouble viewing the site, please send an email to webmaster@jsapparel.net

 for assistance. Please let us know what you're seeing (screenshots are helpful) and URLs for the pages where you're experiencing issues.

How do I get a catalog?

To download a convenient PDF version of our catalog, please right click the following link and select "Save As": 

JS Apparel Catalog.

To browse our online catalog, please click here .

If you would like a catalog to be mailed to you, please visit our Contact Us and submit your request. Allow 7-10 business days for the catalog to arrive.

Where can I learn more about JS Apparel ?

Click our Resources tab above for marketing materials, distributor information and more.

How do I sign up for your newsletter?

Simply enter your email address in the "Sign Up for Our Newsletter" field, located in the footer of any page of the website, and click "Sign Up".

Do you ever have any promotions or special offers?

Yes! To be the first to know about new products added to the Closeout Sale, promotions and special offers please enter your email address in the "Sign Up for Our Newsletter" field, located in the footer of any page of the website, and click "Sign Up."

 

ORDERING

Can I place wholesale orders directly through JS Apparel ?

Yes, but you must be a qualified Distributor, Decorator or Manufacturer to purchase directly from JS Apparel  If you qualify, please contact us at 

sales@jsapparel.net or click here to create an account.

You may also purchase from one of our preferred distributors. Please visit our Distributor Locator to contact your nearest distributor. If you have any questions regarding distributors or ordering, please email us at order@jsapparel.net for assistance.

What payment methods are available?

We accept credit cards (Visa, MasterCard and American Express). Credit cards will be charged upon shipment of order.

Please ask your Sales rep about other payment methods such as Pay Pal or Wire Transfer.

You may apply for payment Terms, however, you must allow 24-48 hours for factor approval. Please contact customer service at sales@jsapparel.net or 888-363-2200 if you have any questions regarding payment methods.

Are there minimums?

Domestic shipments do not have any minimum order quantities or values required. However, international orders must order by the case.

Can I place a back-order online?

No. Unfortunately, we do not allow back-orders to be placed online at this time. Please contact your Inside Sales Representative if you require a back-order.

How do I find a product that is sold out?

Contact sales@jsapparel.net or your customer service representative for assistance.

Is inventory held for me as soon as I place an order in my cart?

No. Inventory is not held until the order is submitted.

Will I receive confirmation when my order has shipped?

Yes. When your order has shipped, you will receive an email notification and a tracking number. You can also check your order status by logging in and visiting the My Account section.

How long will it take to process my order?

Please allow 1-2 business days for orders to fully process prior to shipment.

Cut-off time for ground shipments is 4pm PST and for same day/express shipping, orders must be placed by 2pm PST. Orders placed after this time will ship out within 1-2 business days.

What shipping methods are available?

Orders ship via our preferred carrier, Federal Express, unless indicated otherwise on your order. The customer is responsible for all shipping and freight charges; the default delivery method is FOB, unless stated otherwise. Please allow one business day to process all orders.

To ensure the safety of large orders we automatically require a signature upon delivery for all cartons over $500.

Do you have a Will Call option?

Yes. Please allow 2 hours from the time you place your order. LTL shipments may require longer window due to carrier restrictions

Warehouse Hours of Operation:

9:00 a.m. - 6:00 p.m. Monday through Friday

Important: Please have your order confirmation number ready when you pick up your order.

JS Apparel  Will Call
3550 Wilshire Blvd #1100 Los Angeles CA 90010
*Go to entrance by customer pick-up parking

Do you ship internationally?

Yes, however certain restrictions apply. Orders must be processed in full cases. Please contact your customer service representative or sales@jsapparel.net for more information.

 

RETURNS

What is your return policy?

Please inspect your merchandise before printing. We cannot accept returns on decorated or washed garments under any circumstances. All claims for shortages and damages must be made within 72 hours of receipt of merchandise.

Return requests must be made within 7 days after receipt of merchandise. All returned merchandise must be accompanied by a (RA#) Return Authorization Number. All returns and exchanges will be subject to a 20% restocking fee in addition to freight.

Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller's error.

Custom and special orders cannot be cancelled once they have been entered into production.

All sales are final on closeout items; returns are not accepted on closeout items under any circumstances.

Customer Service: 888-363-2200
Monday - Friday
8:00 a.m. - 5:00 p.m. PST